Contact Us
Effective date: September 8, 2026
Details That Help Us Respond
For the quickest order review, include the order number and the name of the bottle, tumbler, shaker, sleeve, lid, straw, or accessory involved. Do not send complete card numbers, card security codes, or account passwords by email.
The HydroJug support team can assist with product information, orders, payment, shipping, tracking, cancellations, returns, exchanges, refunds, and privacy requests.
HydroJug Store Support Schedule
Monday to Friday, 9:00 AM–5:00 PM Pacific Time (America/Los_Angeles), excluding U.S. public holidays. Messages received outside these hours are reviewed on the next business day.
Email, Telephone, and Mail
Email: ejizivigor62@gmail.com
Telephone: 225-269-8369
Physical address: 4564 Ficus Tree Rd, Kissimmee, Florida, 34758, United States
Routing Your Request
Include the order number when asking about a purchase. Contact us before sending a return so we can approve the request and issue a free prepaid label. For a privacy opt-out, use “Do Not Sell or Share My Personal Information” as the email subject or state that request by phone or mail.
Contact Page Scope for This Store
This page applies specifically to purchases placed through the HydroJug online storefront and its current catalog of reusable water bottles, insulated tumblers, shaker cups, bottle sleeves, replacement lids, straws, and related hydration accessories. The merchant information below identifies the business responsible for those transactions and customer support.
Merchant Information
Brand and store name: HydroJug
Contact email: ejizivigor62@gmail.com
Telephone: 225-269-8369
Physical address: 4564 Ficus Tree Rd, Kissimmee, Florida, 34758, United States